🛠️ Troubleshooting Guide: EASYPAINT In Can Tinting Solution Not Working

Product: EASYPAINT In Can Tinting Solution
Company: Inkmaker SRL
Category: Self-Service Support / Troubleshooting
Last Updated: May 2025

Overview

If your EASYPAINT In Can Tinting Solution device has stopped working, this guide will help you perform a series of checks and basic troubleshooting steps. Most issues can be resolved without the need for technical intervention.

🔍 Step-by-Step Troubleshooting

1. Check the Power Supply

Ensure the main power switch is turned ON.
Verify the power cable is securely connected to both the device and a working power outlet.
Check for any blown fuses or tripped circuit breakers in the electrical panel.

Tip: Try plugging another device into the same outlet to confirm power availability.

2. Inspect the Emergency Stop Button

Ensure the emergency stop button is not engaged.
If it is pressed, rotate and release it to reset the system.

3. Review Display Panel for Errors

Look at the HMI (Human Machine Interface) screen for any error codes or warning messages.
Take note of any specific codes displayed — these can assist in further diagnosis.

Example Error: “Pump Error 101” — refer to the user manual or contact support for detailed error code meanings.

4. Verify Air Supply (if applicable)

Make sure the air compressor is running and connected properly.
Check for proper air pressure levels; the device requires a stable pressure of approximately 6–8 bar.

5. Check Can Positioning and Sensor

Ensure the can is correctly placed under the dispenser.
Clean any dust or debris from sensors and actuators to avoid misreadings.
Confirm the can detection sensor is operational (usually indicated by a status light).

6. Examine Dispensing Valves and Lines

Check if the tinting valves are opening and closing correctly.
Inspect tubing for blockages, leaks, or dry pigment build-up.
Perform a manual purge cycle (if available) to clear lines.

7. Restart the Device

Power off the unit using the main switch.
Wait 30 seconds before turning it back on.
Observe the startup sequence and listen for normal operational sounds.

8. Software Check

Ensure the software version is up to date.
Restart the connected PC or touchscreen terminal.
Reopen the EASYPAINT control software and verify communication with the dispenser.

🧼 Regular Maintenance Reminder

Regular preventive maintenance significantly reduces downtime:

Clean the nozzles weekly.
Run automatic purge cycles daily.
Lubricate mechanical parts monthly (as per the manual).

🆘 Still Not Working?

If your EASYPAINT unit still does not operate after completing the above steps:

📞 Contact Inkmaker Technical Support

Email: support@inkmaker.com
Phone: +39 011 947 22 13
Hours: Monday–Friday, 8:00–17:00 (CET)

Please provide:

Device Serial Number (found on the back label)
A brief description of the issue
Any error codes seen on the screen
Actions already attempted from this guide

🗂️ Resources

Inkmaker SRL is committed to delivering reliable and efficient tinting solutions. This guide is part of our effort to help you get the most from your EASYPAINT device with minimal disruption.

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