What to do if my delivery is damaged?

We strive to ensure that every order is delivered accurately and meets your expectations. However, we understand that damages can happen, and we are here to help you resolve any issues you may encounter with your order. If you have received an order that was damaged, please follow the steps outlined below to seek support and rectify the situation.

Step 1: Gather Your Order Information

Before reaching out for support, it is important to have all relevant information at hand. This includes:

• Your Order Number: This number is typically found on your receipt or in the confirmation email you received when placing your order. Having this number will help us locate your order quickly.
• Date and Time of Your Order: Knowing when you placed your order can assist us in tracking down the specific details related to your transaction.
• Details of the Damage: Take note of which items from your order have been damaged and how. This information is crucial for us to understand the issue and provide a solution.

Step 2: Contact Our Customer Support

Once you have gathered the necessary information, the next step is to reach out to our customer support team. You can do this through several channels:

• Phone: Call our customer support hotline at [phone]. Our representatives are available to assist you during business hours.
• Email: If you prefer written communication, you can send an email detailing your issue to [e-mail]. Please include your order number and a description of the problem to expedite the process.
• In-App Support: If you placed your order through our mobile app, you can access the support feature directly within the app. Simply navigate to the support section and submit your inquiry.

Step 3: Provide Details and Follow Up

When you contact our support team, be prepared to provide all the information you gathered in Step 1. This will help us understand your situation better and allow us to address your concerns more effectively. Our team will review your case and may ask additional questions to ensure we have all the necessary information.

If you do not receive a response within a reasonable timeframe, do not hesitate to follow up. We want to make sure your issue is resolved promptly.

Step 4: Resolution and Feedback

Once your issue has been addressed, our customer support team will provide you with a resolution. This may include a replacement order, a refund, or another form of compensation, depending on the circumstances. We value your feedback and encourage you to share your experience with us. Your insights help us improve our services and ensure that similar issues are minimized in the future.

Thank you for choosing our services. We appreciate your understanding and patience as we work to resolve any issues with your order. Our goal is to provide you with the best possible dining experience, and we are here to support you every step of the way.