Welcome to the ATS Travel Help Center. This article covers the most frequently requested passenger information to help ensure your corporate trip is smooth and successful.
🧳 Baggage Allowances
Checked Baggage
Baggage policies may vary by airline and fare class, but general guidelines include:
- Economy Class: 1 bag up to 23kg (50lbs)
- Business Class: 2 bags, each up to 32kg (70lbs)
- Size Limit: Maximum combined dimensions 158cm (62 inches)
Carry-On Baggage
- Weight Limit: 7–10kg (15–22lbs)
- Size Limit: Approx. 55 x 40 x 23 cm (21.6 x 15.7 x 9 in)
- Personal Item: One small item (e.g., laptop bag or handbag)
💡 Always check with your specific airline for the most accurate and updated baggage policies.
🛂 Travel Documents
Ensure you have the following valid documents for travel:
- Passport (must be valid for at least 6 months beyond your return date)
- Visas (if required for your destination)
- Travel Itinerary (provided by ATS Travel via email)
- COVID-19 Documentation (if required by destination or airline)
📝 Some countries may require a business invitation letter. Confirm this with your travel coordinator.
🕑 Airport Arrival & Check-In
- Domestic flights: Arrive 90 minutes before departure
- International flights: Arrive 3 hours before departure
- Online Check-In: Available 24–48 hours prior on most airlines
📲 We recommend using your airline’s mobile app for check-in, boarding passes, and seat selection.
💺 Seat Selection & Upgrades
- Seats can typically be selected during booking or check-in
- Frequent flyer members may be eligible for complimentary upgrades
- Some corporate accounts offer premium seating benefits — contact your ATS Travel coordinator for details
🧾 Receipts & Itineraries
You can access all trip confirmations, itineraries, and invoices through your ATS Travel account:
If you need assistance accessing or downloading your documents, contact us:
📧 Email: support@travelats.com
📞 Phone: +1 (800) 555-ATS1
⚠️ Travel Alerts & Notifications
Stay informed with alerts on:
- Flight delays or cancellations
- Weather disruptions
- Health and security notices
📲 Enable SMS or email alerts in your ATS Travel profile.
💬 Need Help?
Our support team is available 24/7 to assist with:
- Booking changes
- Travel disruptions
- Travel policy questions
Contact Us:
- 💬 Live Chat: Available on travelats.com
- 📞 Phone: +1 (800) 555-ATS1
- 📧 Email: support@travelats.com
ATS Travel — Your partner in seamless, stress-free business travel.
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