Why was my invoice rejected?

Rejection reasons for Invoices - Amili

Welcome to the Amili Help Center! This article will guide you through the payment terms for invoices, so you can understand the potential reasons why an invoice may have been rejected from payment.

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1. Reasons for Invoice Rejection or Delay

There may be several reasons why an invoice is not immediately processed or is rejected from payment. Below are the most common reasons:

a) Incorrect or Missing Information

Ensure that all required information is included on your invoice. Missing details can cause delays or rejection. Common issues include:

• Incorrect supplier details or address
• Incorrect or missing purchase order number (PO)
• Invoice amount discrepancies (e.g., overcharged amounts, missing discounts, etc.)

b) Lack of Purchase Order (PO)

If your contract or agreement with Amili requires a PO, ensure that the PO number is provided on the invoice. If the PO is missing or incorrect, the invoice will not be processed until the issue is resolved.

c) Invoice Sent to the Wrong Department

Make sure you send your invoice to the correct Amili department. Using the wrong contact or email address can cause delays. Please verify the appropriate recipient before submitting the invoice.

d) Discrepancies Between the Invoice and Purchase Order

If there is a mismatch between the invoice and the corresponding purchase order, the payment will be delayed. This includes discrepancies in quantities, pricing, or terms outlined in the PO.

e) Invoice Already Paid

In some cases, an invoice may be rejected because it has already been paid. Please double-check your records or verify with our AP team to confirm whether the invoice was previously processed.

f) Late Submission of Invoice

Invoices submitted after the agreed-upon timeframe or without proper documentation may be delayed or rejected. Always ensure that invoices are submitted on time and in accordance with the agreed payment terms.

g) Missing Tax Information

Invoices that do not comply with local tax regulations or are missing required tax information may be rejected. Ensure that your tax ID, VAT number, or any other required tax information is included on your invoice.

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2. What to Do If Your Invoice Is Rejected

If your invoice is rejected, don’t worry! We’ve made the process of resolving issues as easy as possible. You will be notified about the reason for rejection and the specific action required to resolve the problem. Here are steps to follow:

1. Review the Notification: Carefully check the reason provided for the rejection.
2. Update Your Invoice: Make necessary corrections or adjustments, such as including missing information or updating the PO number.
3. Resubmit Your Invoice: Once corrected, resend the updated invoice to the Accounts Payable department.
4. Contact the AP Team: If you need clarification, don’t hesitate to reach out to the Amili Accounts Payable team for assistance.

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3. Contact Us

If you have any questions or need support with your invoice, please contact the Electrolux Global Shared Services Center's Accounts Payable team through the following channels:

• Email: [e-mail]
• Phone: [Your regional AP support number]
• Support Portal: www.amili.com

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Conclusion

We hope this guide has helped clarify the payment terms for invoices at Amili. By ensuring that your invoices meet our requirements and are submitted in a timely manner, you can help facilitate a smooth and efficient payment process. If you experience any issues or have further questions, our Accounts Payable team is here to assist you every step of the way.

Thank you for being a valued customer to Amili!