How to request a laptop replacement?

Help Center Article

Requesting a Work Laptop Replacement

If you are an employee at our non-profit civil engineering company and find yourself in need of a replacement work laptop, follow the steps outlined below to ensure a smooth and efficient process. We understand that having the right tools is essential for your productivity, and we are here to assist you in obtaining a new device.

Step 1: Assess Your Current Laptop's Condition

Before initiating a replacement request, it is important to thoroughly evaluate the current state of your laptop. Check for any visible damages, such as cracks on the screen, malfunctioning keys, or issues with the battery life. Additionally, assess the laptop's performance by noting any frequent crashes, slow processing speeds, or software compatibility issues. Documenting these problems will help in justifying your request for a replacement.

Step 2: Gather Necessary Information

Once you have assessed your laptop's condition, gather all relevant information that will support your request. This includes your employee ID, the model and serial number of the current laptop, and a detailed description of the issues you are experiencing. If possible, include any troubleshooting steps you have already taken to resolve the problems. This information will be crucial when submitting your request to ensure that it is processed efficiently.

Step 3: Submit a Replacement Request

To formally request a laptop replacement, navigate to the company’s internal help desk portal. Locate the section dedicated to equipment requests. Fill out the designated form with the information you gathered in the previous step, ensuring that all fields are completed accurately. Be as detailed as possible in describing the issues with your current laptop and the impact it has on your work. After submitting the form, you will receive a confirmation email acknowledging your request.

Step 4: Await Approval

After submitting your request, it will be reviewed by the IT department. They will assess the information provided and determine whether a replacement is warranted. This process may take a few days, so please be patient. If additional information is required, the IT team may reach out to you for clarification. Make sure to respond promptly to any inquiries to expedite the approval process.

Step 5: Laptop Replacement Process

Upon receiving approval for your laptop replacement, the IT department will coordinate with you regarding the next steps. They will inform you about the timeline for receiving your new laptop and any necessary preparations you need to make, such as backing up your data. It is important to follow their instructions carefully to ensure a smooth transition. Once your new laptop arrives, the IT team will assist you with setup and transferring any essential files from your old device.

Step 6: Return the Old Laptop

Finally, after you have successfully transitioned to your new laptop, you will need to return the old device to the IT department. They will provide you with instructions on how to return the laptop and any associated peripherals. It is crucial to return the old equipment in a timely manner to avoid any potential charges or issues. Make sure to remove any personal items and data from the device before returning it.

By following these steps, you can effectively navigate the process of requesting a work laptop replacement. If you have any questions or need further assistance, do not hesitate to reach out to the IT department or your supervisor for support.