Managing User Roles and Permissions in hx Renew

Welcome to the hyperexponential Help Center! This article will guide you through managing user roles and permissions within your hyperexponential environment, so you can confidently control access and collaboration across your teams.

🔍 What Are Roles and Permissions?

hyperexponential’s platform (hx) uses a role-based access control (RBAC) system. Roles define what a user can see and do within the platform, ensuring users have the appropriate level of access based on their responsibilities.

👤 Common User Roles in hx Renew

The specific names and permissions of roles may vary based on your organization's setup, but here are some commonly used roles:

Role	Description	Permissions Include
Admin	Full access to account settings, users, and model versions.	User management, permissions, integrations, workspace configuration
Model Developer	Can build, edit, and manage pricing models.	Model creation, formula editing, versioning
Underwriter	Can run and test models, input quote data, view results.	Input management, scenario testing, model execution
Viewer	Read-only access to models and outputs.	View models and results, no edit capabilities

Note: Your organization may use custom roles. Contact your Admin or hyperexponential support if you need clarification on role definitions.

⚙️ How to Assign or Change a Role

Only users with Admin rights can manage user roles.

To assign or change a user’s role:

Log in to your hx Renew account.
Navigate to Settings > Users.
Locate the user you want to update.
Click the Edit icon or row.
Select the appropriate Role from the dropdown.
Click Save to apply the changes.

Changes take effect immediately. Users may need to refresh their session.

🚫 Troubleshooting Common Issues

❓ "I can’t access a model or feature I need"

Check your assigned role with your Admin—your role may not have the required permissions.
If you’re a Model Developer or Underwriter but still lack access, there may be workspace-specific restrictions in place.

❓ "I accidentally assigned the wrong role"

If you're an Admin, follow the steps above to correct the role.
If you're not an Admin and lost access to Admin-only features, please contact another Admin in your organization or submit a support request.

❓ "I don’t see the Users section in Settings"

You likely do not have Admin rights. Please contact your organization’s Admin to request changes.

🔐 Best Practices

✅ Assign roles based on least privilege—only give access necessary for a user’s job.
✅ Regularly review user roles, especially after team changes or project completions.
✅ Use naming conventions and documentation to ensure clarity in custom roles (if used).

📩 Need More Help?

If you’ve followed the steps above and still need help, contact your organization's hx Admin or reach out to our support team at support@hyperexponential.com.

🔗 More resources:

Still stuck? We're here to help — reach out anytime!
The Hyperexponential Support Team

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