What to do when a game is crashing?

This article aims to assist players in troubleshooting issues related to game crashes. If you are experiencing crashes while playing, follow the steps outlined below to identify and resolve the problem effectively.

Limitations:

It is important to understand that even if your device meets the specified requirements, it does not guarantee a seamless gaming experience. Different devices have varying performance capabilities, which can be affected by factors such as operating system modifications or the use of custom ROMs. Players should be aware that these alterations can lead to unexpected issues, including crashes during gameplay.

Verify Device Specifications:

To ensure that your gaming experience is as smooth as possible, we kindly ask you to confirm your device specifications. We understand that this can sometimes feel tedious, but it is a crucial step in troubleshooting. Please check that your device meets the following criteria:

For Android devices:

• OS version: Your device should be running Android version 5.0 or higher.
• RAM: A minimum of 0.5 GB of RAM is required, although we highly recommend having at least 1 GB for optimal performance.
• Screen resolution: The minimum screen resolution should be 800x480 to ensure a proper display of game graphics.

For iOS devices:

• OS version: Your device should be operating on iOS version 12.0 or better.
• Device model: An iPhone 5S or a later model is necessary for compatibility.
• RAM: A minimum of 1 GB of RAM is necessary to run the game effectively.
• Screen resolution: The minimum screen resolution should be 640x960, although a higher resolution is recommended for an enhanced visual experience.

Troubleshooting Steps:

If your device meets the above specifications but you are still encountering issues with the game crashing, please follow these additional troubleshooting steps:

• First, check if your game version is up to date. Developers frequently release updates that fix bugs and improve performance, so it’s essential to ensure you are running the latest version.
• If the game is already updated, we recommend reinstalling the game. Sometimes, files can become corrupted, and a fresh installation can resolve many issues. Simply uninstall the game and then download it again from the appropriate app store.

By following these steps, you should be able to diagnose and potentially resolve the issues causing the game to crash. If problems persist, please reach out to our support team for further assistance.