How to update an expired National Personal Identification Document (ID)?

Welcome to the esh Help Center! We understand that updating your national personal identification document is an important task, especially when it has expired. To assist you in this process, we have created a comprehensive guide that will help you navigate the steps necessary to update your ID through our web application. This self-service option is designed to make the process as smooth and efficient as possible.

Steps to Update Your Expired National Personal Identification Document

Updating your expired national personal identification document within the esh banking system can be accomplished in just a few simple steps. Please follow the instructions below to ensure a successful update:

1. Log into Your esh Account

To begin the process, you will need to log into your esh account. Visit our official website and click on the “Log In” button located at the top right corner of the homepage. Enter your username and password to access your account. If you have forgotten your login credentials, you can utilize the “Forgot Password” feature to reset your password.

2. Navigate to the Identification Section

Once you are logged into your account, look for the “Account Settings” or “Profile” section in the main menu. Within this section, you will find an option labeled “Identification” or “Personal Documents.” Click on this option to proceed to the identification management area.

3. Select the Option to Update Your ID

In the identification management area, you will see a list of your current documents, including your national personal identification document. Next to the expired ID, there will be an option to “Update” or “Renew.” Click on this option to initiate the update process.

4. Upload Your New Identification Document

After selecting the update option, you will be prompted to upload a digital copy of your new identification document. Make sure that the file format is supported (such as JPEG, PNG, or PDF) and that the image is clear and legible. It’s important to ensure that all details are visible to avoid any delays in processing your update.

5. Review and Confirm Your Submission

Once you have uploaded your new ID, take a moment to review all the information you have provided. Ensure that the document is correct and that you have filled out any required fields accurately. After confirming that everything is in order, click the “Submit” button to send your updated identification for processing.

6. Await Confirmation

After submitting your updated identification document, you will receive a confirmation message on the screen, and an email will be sent to your registered email address. This message will inform you that your request is being processed. Please allow a few business days for our team to review and verify your submission. If there are any issues, we will reach out to you via email for further clarification.

Need Further Assistance?

If you encounter any difficulties during the process or have any questions, please do not hesitate to reach out to our customer support team. You can contact us through the “Help” section of our website, where you will find options for live chat, email support, or a phone number to speak with a representative directly.

At esh, we are dedicated to providing you with the best possible service, and we appreciate your cooperation in keeping your identification documents up to date. Thank you for choosing esh for your banking needs!